Privacy Policy

Last updated: November 28, 2025

CreationScapes (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, contact us, or engage our landscaping, construction, or maintenance services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is reasonably necessary to deliver our services, communicate with you, and operate our business.

1.1 Personal information

This may include:

  • Your name
  • Email address
  • Phone number
  • Residential or site address
  • Details about your property or project
  • Billing or payment information
  • Any information you send through our contact forms or provide during consultations

1.2 Website & device information

When you visit our website, we may automatically collect:

  • Your IP address
  • Browser type and device details
  • Pages viewed and time spent on our site
  • Cookies and tracking data (see Section 8)

1.3 Sensitive information

We do not intentionally collect sensitive information. If you provide it voluntarily, we will handle it in line with this policy and Australian Privacy Principles.

2. How We Collect Information

We may collect your information when you:

  • Submit an enquiry through our website
  • Contact us by phone, email, or message
  • Book a quote or site visit
  • Engage our landscaping or maintenance services
  • Interact with our social media channels
  • Use our website and its tracking tools

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries
  • Provide quotes, site visits, and service recommendations
  • Deliver landscaping, construction, and maintenance services
  • Manage bookings, billing, and client communication
  • Improve our website and services
  • Send service updates or relevant information (you can unsubscribe anytime)
  • Maintain business records and meet legal obligations

We will not sell your personal information to third parties.

4. Sharing Your Information

We may share your information with:

  • Trusted contractors or suppliers assisting with your project (only where necessary)
  • Website and IT service providers (hosting, email, CRM, analytics)
  • Payment processors
  • Government bodies if legally required

All third parties are required to handle your information safely and in line with privacy laws.

5. Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored in:

  • Secure cloud-based systems
  • Encrypted devices and protected servers
  • CRM or booking software

Despite our best efforts, no online system is completely secure. You provide information at your own risk.

6. Accessing & Updating Your Information

You may request:

  • Access to the personal information we hold about you
  • Corrections to inaccurate or outdated information

To request this, contact us using the details below. We may require identity verification.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

8. Cookies & Tracking Technologies

Our website uses cookies and analytics tools (such as Google Analytics) to improve user experience and website performance.

Cookies may collect information such as:

  • Pages visited
  • Time spent on the site
  • Device and browser details

You can disable cookies in your browser settings, but some website features may not function properly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revision date.

10. Contact Us

If you have questions, concerns, or want to make a privacy-related request, please contact us at admin@creationscapes.com.au.